PLEASE DO NOT SEND SMS AS IT WILL NOT BE RECEIVED. ALSO, MEDICAL ISSUES CANNOT BE DISCUSSED VIA FACEBOOK. (Also see our practice information sheet on the policies page) (link to policy page)(also see our practice information sheet on the Policies Page)
Tuesday 9am – 5pm
Wednesday 9am – 7pm
Thursday 9am – 7pm
Friday 9am – 7pm
Saturday 1pm – 5.30pm
If the service is closed you can book online.
All after-hours call outs and telephone advice will incur an out of pocket cost of a minimum of $400 – even if an annual fee has been paid.
Additional charges may be incurred for clinic visits, dressings, procedures, medications or nurse visits but will be discussed before charging.
For consultations, we can book an interpreter for any patient who uses Sign Language to communicate through the National Auslan Interpreter Booking and Payment Service (NABS). This is a FREE service to us and our patients. – http://www.nabs.org.au/
NB: The Free Interpreting Service does not extend to people who do not hold a Medicare card.
Please note: The service does NOT carry or supply drugs of addiction.
The area covered is currently Torquay to Anglesea and up to Grovedale. (Includes: Torquay, Jan Juc, Bellbrae, Anglesea, Mount Duneed, Armstrong Creek, Freshwater Creek, Moriac, Charlemont, Waurn Ponds, Grovedale, Marshall)
If you are unsure please email or call us.
If you live outside of these areas you can request a visit at our affiliated clinic in Torquay.
If you have any suggestions, positive feedback or are unhappy with our service please let the Doctor or reception staff know.
Complaints can be made in writing addressed to the Practice Manager via email firstname.lastname@example.org Alternatively, you may prefer to contact Health Care Complaints Commission Victoria:
Call: 1300 582 113 Fax: 03 9032 3111Email: email@example.com
Write: Health Services Commissioner, Level 26, 570 Bourke Street, Melbourne, 3000.
• A once off annual fee This option will allow you and your family to have unlimited bulk billed visits for 12 months after an upfront fee. It will be paid via credit card at your first visit when you request it and will then be renewed annually if you wish (this is not done automatically). After this one-off payment, the rest of your visits will be bulk billed as usual.
Family: $120 (only applies to those permanently residing at your address)
Couple: $90 (on same Medicare card)
• Pay per visit This option is great for those who only use our service occasionally and don’t want to commit to a yearly fee. You will be charged per visit.
Individual pay per visit Appointment Fees: $30 per visit
Payments are to be made before the Doctor visits.
One you have made your payment your visit will be billed to Medicare via the 90 cheque scheme. This means you will receive a cheque in the post from Medicare in your visiting Doctors name. You may destroy this cheque, as we do not need it.
A cancelation fee may be charged for failure to attend or cancelation at short notice. This will be assessed on a case by case basis. Cancelation Fees start at $50 per patient.
Annual fees can only be cancelled if a fee has been paid and NO appointments have yet been undertaken by a GP for any family members.
If no actual GP visits have yet occurred BUT an appointment has been scheduled, a refund will be given in full if more than 12 hours’ notice is given of appointment cancellation. If less than 12 hours’ notice is given to cancel the appointment a refund of the fee paid minus $30 (the cost of a Fee Per Visit fee) will be given.
Annual fees (Family, Couple and Individual) are non-refundable once an appointment has taken place. This includes change of mind and deciding to no longer using the service.
These Terms are if one visit was booked and the visit was a standard 20-minute consultation. If more than one visit was booked or the visit time was longer than the standard 20 minutes, the refunded amount may be less or not possible. In these circumstances, the Practice Manger will use their discretion in regard to the refund or non-refund.
Pay Per Visit Fees:
Pay per Visit Fees may be refunded at the Practice Manager’s discretion if an appointment is cancelled with more than 12 hours’ notice.
Appointments cancelled within 12 hours of the scheduled appointment, including no shows, no refund will be considered.
These Terms are if one visit was booked and the visit was a standard 20-minute consultation. If more than one visit was booked or the visit time was longer than the standard 20 minutes, the refunded amount may be less or not possible. In these circumstances, the practice manger will use their discretion in regard to the refund or non-refund.
- Wound dressings
- Nurse Visits
- Consultations and Procedures completed at Medical Skin Clinic Australia by Surf Coast Home Doctor GPs or nurses
- Cosmetic or Mole Mapping Services at Medical Skin Clinic Australia by Surf Coast Home Doctor GP or nurses
- Any services provided by Medical Skin Clinic Australia staff
- Online repeat prescription requests
- Services outside of Medicare
In a situation where the household grows (i.e. Individual to Couple or Couple to Family), an annual fee can be upgraded to the appropriate fee. Only the difference in fee amounts will need to be paid, but the original twelve month start date will remain unchanged. If the patient wishes to start the twelve months from the upgrade payment date, the full fee will need to be paid and previously paid will be forfeited.
If a patient has paid a Fee per Visit fee and wishes to switch to an annual fee, this can be accommodated under certain conditions; the fee per visit must have occurred within the past 30days, only one fee per visit fee will be deducted from the annual fee upgrade (maximum $30) and the annual fee twelve month start date will begin from the date of the first pay per visit consult.
If you want to increase the annual fee coverage e.g.: If you have paid for a couple visit and want to upgrade to a family fee the service will just charge you the difference if this change is made within 3 months of the original fee taken but the 12 months will end when the original annual fee was taken out.
If the upgrade is requested after 3 months of the original annual fee taken then the full amount of the new annual fee is required to be taken. However, the 12 months will then commence from when this new upgraded annual fee is taken.
A cancelation fee may be charged for failure to attend or cancelation at short notice. This will be assessed on a case by case basis.
Cancelation Fees start at $50 per patient.
(Please note: this fee is not Medicare rebatable).