Opening Hours:

Tuesday 9am-5pm
Wednesday 9am-7pm
Thursday 9am-7pm
Friday 9am-7pm
Saturday 1pm – 5.30pm

How to book an Appointment:

The process is simple. All we need is your Name, DOB, contact details including your address and Medicare number.

Step 1:

Call 0478 95 78 90 OR Book Online

Do NOT text or use Facebook

Please call 000 if you are calling about an emergency

Step 2:

Your details will be taken by one of our receptionists along with a description of your medical concern and payment for the visit (see below Payment options). A description of your medical concern will be asked to ensure the visiting Doctor has everything they need to help. If you feel uncomfortable doing this you do not need to give a reason but there may be a risk the Doctor cannot help you 100% at the time of the visit.

Please note medical advice cannot be given over the phone, you will need to wait for the doctor to visit.

Step 3:

An appointment will be made for the doctor to visit. Please note the doctor maybe a bit early or up to 30 minutes late as each day is different and travel times and medical conditions seen can affect appointment times. The doctor may also be up to 20 minutes early. We ensure each patient is given all the time they require and try to keep you updated of the doctor’s likely time of arrival if an issue does arise. If the doctor is greater than 30 minutes late please call us to help and advice.

Step 4:

Please contact us or call 000 if your medical condition or health status changes or if you need to cancel* the appointment whilst waiting for the doctor.

Step 5:

Complete a New Patient Registration Form or if it’s been 12 months since you last completed an patient details form, complete an Current Patient Update Details Form

Step 6:

The Doctor will arrive at the requested appointment time and carry out a normal GP consultation as if you were at a clinic.

 

*Cancellation Policy

If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time asap. We expect 24 hours notice for cancelations. 

A cancelation fee may be charged for failure to attend or cancelation at short notice. This will be assessed on a case by case basis. Cancelation Fees start at $50 per patient. 

 

Payment Options:

We have 2 very affordable payment options that are required to be made before the Doctor visits:

1. Pay per visit

This option is great for those who only use our service occasionally and don’t want to commit to a yearly fee. You will be charged per visit. Individual Appointment Fees for all: $30 per visit On payment of the fee the visit that day will be put through Medicare on the 90 day cheque scheme*. If you do NOT have a Medicare card a private fee of $150 is charged. Payment can be made by eftpos.

2. A one off Annual fee

This option will allow you as an individual, couple or family to have unlimited bulk billed visits for 12 months after a one upfront fee is paid. The fee is paid via credit card on booking your appointment and will then be renewed annually if you wish (this is NOT done automatically). You will be advised on booking an appointment if your fee has expired and then given all payment options again. After this one-off payment, the rest of your visits will be bulk billed.

Annual Fees:

Family: $120 (only applies to those permanently residing at your address).
Couple: $90 (on same Medicare card)
Single: $60

On payment of the fee the visit that day will be put through Medicare on the 90 day cheque scheme.

Other Fees:

All after-hours call outs and telephone advice will incur an out of pocket cost of a minimum of $400 – even if an annual fee has been paid.

No matter what fee has been paid (Annual or Pay per Visit, Non-Medicare Card Holder or After Hours), additional fees may incur at the visit. These additional fees may be charged following, but not limited to:

  • Wound dressings
  • Sutures
  • Nurse Visits
  • Consultations and Procedures completed at Medical Skin Clinic Australia by Surf Coast Home Doctor GPs or nurses
  • Cosmetic or Mole Mapping Services at Medical Skin Clinic Australia by Surf Coast Home Doctor GP or nurses
  • Any services provided by Medical Skin Clinic Australia staff

Terms & Conditions

The full Terms and Conditions for our Fees can be found here: Surf Coast Home Doctor Fees Terms and Conditions