PLEASE CALL 000 IF YOU ARE CALLING ABOUT AN EMERGENCY

Opening Hours:

Tuesday 9am-5pm
Wednesday 9am-7pm
Thursday 9am-7pm
Friday 9am-5pm
(GP consulting until 7pm)
Saturday 1pm – 5.30pm

How to book an Appointment:

The process is simple. All we need is your Name, DOB, contact details including your address and Medicare number.

Step 1:

Call 0478 957 890

        OR

Book Online

Do NOT text or use Facebook.

Step 2:

Your details will be taken by one of our receptionists along with a description of your medical concern and payment for the visit (see below). A description of your medical concern will be asked to ensure the visiting Doctor has everything they need to help. If you feel uncomfortable doing this you do not need to give a reason but there may be a risk the Doctor cannot help you 100% at the time of the visit.

Please note medical advice cannot be given over the phone, you will need to wait for the doctor to visit.

Step 3:

An appointment will be made for the doctor to visit. Please note the doctor maybe a bit early or up to 30 minutes late as each day is different and travel times and medical conditions seen can affect appointment times. The doctor may also be up to 20 minutes early. We ensure each patient is given all the time they require and try to keep you updated of the doctor’s likely time of arrival if an issue does arise. If the doctor is greater than 30 minutes late please call us to help and advice.

Step 4:

Please contact us or call 000 if your medical condition or health status changes or if you need to cancel* the appointment whilst waiting for the doctor.

Step 5:

Complete a New Patient Registration Form or if it’s been 12 months since you last completed an patient details form, complete an Current Patient Update Details Form

Step 6:

The Doctor will arrive at the requested appointment time and carry out a normal GP consultation as if you were at a clinic.

*Cancellation Policy

If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time asap. We expect 24 hours notice for cancelations. 

A cancelation fee may be charged for failure to attend or cancelation at short notice. Cancelation Fees start at $60 per patient. 

Fees:

The following fee structure is available to all Medicare card holders.

(Non-Medicare card holders, please refer to the section: Fees – Non-Medicare Card holders).

Fee: $60 for every visit to house, clinic or other location

If multiple patients are seen at a visit, one patient pays the $60 fee and all other patients will be bulk billed. If an extended appointment time is needed, e.g. double appointment for two patients, both patients will need to pay $60.

Current Annual Fee Holders:
If you paid an Annual Fee prior to 31/10/18 and it has not expired, your annual fee will remain valid until its expiry date. Once your annual fee has expired, you will be required to pay $60 per visit.

Pensioner/Concession Card Holders:

Pensioner / concession cards need to be provided upon booking for Medicare claims.

Fee: $40 for every visit to house, clinic or other location.

Fees – Non-Medicare Card holders:

Non-Medicare card holders will be required to pay a one-off consult fee for each visit.

Upon booking a Non-Medicare card holder will be advised that a staff member will call them back with a cost before the appointment. Final costs will be assessed on the nature of the consult and therefore a reason for visit will need to be provided to the receptionist.

Non-Medicare card holder fees start from $180.

After Hours Fees:

All after-hours call outs and telephone advice will incur an out of pocket cost of a minimum of $400.

Additional charges may be incurred for clinic visits, dressings, procedures, medications or nurse visits but will be discussed before charging.

Other Fees:

No matter what fee has been paid, additional fees may incur at the visit. These additional fees may be charged for the following, but not limited to:

  • Wound dressings
  • Sutures
  • Nurse Visits
  • Consultations and Procedures completed at Medical Skin Clinic Australia by Surf Coast Home Doctor GPs or nurses
  • Cosmetic or Mole Mapping Services at Medical Skin Clinic Australia by Surf Coast Home Doctor GP or nurses
  • Any services provided by Medical Skin Clinic Australia staff

Additional Fees are implicated for the fitting of Mirenas and Iron Infusions at the clinic.

  • Mirena fittings Cost $250 with a rebate of approximately $126.35
  • Iron Infusions have a gap of approx. $80 – 100

Terms & Conditions

The full Terms and Conditions for our Fees can be found here: Surf Coast Home Doctor Fees Terms and Conditions